- Title
- The implications and limitations of commercial supply chain management process models and frameworks for disaster relief
- Creator
- Oloruntoba, Oluseye Richard
- Relation
- University of Newcastle Research Higher Degree Thesis
- Resource Type
- thesis
- Date
- 2013
- Description
- Research Doctorate - Doctor of Philosophy (PhD)
- Description
- The objective of this thesis is to empirically undertake an exploratory analysis of the disaster relief processes (DRPs) of public sector disaster mandated agencies (PSDMAs) using an appropriate and suitable commercial SCM process model or framework as a lens of analysis. SCM has enjoyed much success as an essential management concept for increasing operational effectiveness and efficiency (Childerhouse et al. 2011; Chong et al. 2011; Ellinger et al. 2011) but the inability of responsible organisations such as PSDMAs and other humanitarian organisations to make particular disaster relief items available when needed is critical for many suffering people; and as a result, efforts at making timely deliveries of required disaster relief to those impacted by disasters have often come under criticisms by the media, the public, and the beneficiaries with critics often pointing to inefficiency, ineffectiveness and waste in DRCs. Since there is no proven and empirically valid disaster relief model of SCM in the literature (Blecken 2010), this thesis contributes to the growing literature on SCM, humanitarian logistics and disaster operations management (DOM) through the exploration of the implications and limitations of the Global Supply Chain Forum (GSCF) process framework as a tool for analysing disaster relief operations. The goal is to secure insights into potential strategies for improving the responsiveness of disaster relief chains (DRCs). The thesis sought to answer the following research questions (1) What is an appropriate and suitable SCM process model or framework in the published academic literature for analysing operational processes in the disaster relief chain (DRC)?; (2) What SCM processes in the selected framework or model might contribute to making disaster relief chains (DRCs) more responsive; and (3) What propositions can be made from the above exploratory research? Fieldwork involved eliciting insights from the three case studies based on secondary and archival materials, and in-depth face to face semi-structured interviews with a total of 27 key informant interviewees from a range of public and non-governmental disaster response organisations who were involved in the Newcastle Earthquake 1989, Cyclone Larry 2006 and Victoria Bushfires 2009 disaster relief operations in Australia. Analytical techniques deployed include: use of the process elements of the selected GSCF SCM process framework to analyse interview data collected about each of the three disaster relief processes (DRPs) in the three cases selected for the study. Data was categorised, coded and pattern matched resulting in themes (Miles & Huberman 1984; Yin 2003). Cross-case analysis of the three cases was undertaken to further identify themes and patterns, similarities and differences. The findings and contribution of the research is that the GSCF SCM process framework is appropriate and suitable for analysing DRCs. Also, the implementation of customer relationship management (CRM) process, demand management process (DMP) and supplier relationship management process (SRM) aspects of the framework may contribute to increasing responsiveness in DRCs. By using the GSCF process framework as an analytical lens, propositions are made regarding the research undertaken as well as other strategies for increasing DRC responsiveness such as broadening the concept of the recipients of ‘disaster relief’ to include a range of ‘relief recipient’ categories based on the individual, the environment, and infrastructure. In addition the sequencing of the delivery of relief and the order in which particular goods and/or services are delivered need to be considered in disaster logistics planning and preparedness. Policy and practitioner implications include the need for pre-identification and pre-segmentation of target recipients or beneficiaries well before a disaster; and the planning and delivery of disaster relief based on re-conceptualizing the concept of ‘disaster relief’ as a broad portfolio with a broad range of relief services and goods/products instead of relief being narrowly construed as the provision of food, water, medicine and temporary shelter.
- Subject
- supply chain management; disaster relief chains; disaster relief processes; responsiveness; humanitarian logistics; disaster operations management; disaster relief responsiveness; disaster relief; process models; supply chain management process frameworks
- Identifier
- http://hdl.handle.net/1959.13/1037345
- Identifier
- uon:13428
- Rights
- Copyright 2013 Oluseye Richard Oloruntoba
- Language
- eng
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| View Details Download | ATTACHMENT02 | Thesis | 2 MB | Adobe Acrobat PDF | View Details Download |